Getting attention in your customer’s inbox is harder than ever today, thanks to high volumes and stricter ISP rules on which emails make it to the inbox. That’s why creativity plays such an important role in gaining and holding your customer’s attention. It’s not enough to have the latest email technology. It isn’t even enough… keep reading →
Whenever I ask people for examples of emails they love, most are quick to show messages from brands with gorgeous images, great design, amazing personalisation or cutting-edge technology. Hardly anyone says, “I love the copywriting in [Brand X’s] emails!” Unless, of course, I’m talking to a copywriter. This is a shame because copywriting is as… keep reading →
It’s easy to focus on the negatives that 2020 has brought us, like the economic, political, and social disruption from the COVID-19 pandemic and all the uncertainty that has created in our marketing programs. But I’ve observed a major positive development this year as well: Marketers have paused doing business as usual, and they’re re-evaluating,… keep reading →
One of the silver linings of this crazy 2020 has been getting to chat more often with far-flung marketing friends – the people I would normally see several times a year at industry conferences but now view weekly on my computer screen. These virtual happy hours began informally when we were all on lockdown as… keep reading →
Testing is as essential to your email success as an up-to-date and accurate email address database. It can give you enormous insights into your audience across channels and makes you far more efficient when building campaigns. The increased revenue you will earn from testing will help you create better marketing messages and more than offset… keep reading →