How Empathy is Making Us Better Email Marketers

One of the silver linings of this crazy 2020 has been getting to chat more often with far-flung marketing friends – the people I would normally see several times a year at industry conferences but now view weekly on my computer screen. These virtual happy hours began informally when we were all on lockdown as… keep reading →

Purist vs. Pragmatist: What Kind of Email Marketer Are You?

What kind of email marketer are you? This question sounds like a sketchy Facebook quiz. But I’m asking for a legitimate reason. Here’s the set-up: An email marketer—sometimes a novice but not always—asks whether double opt-in is the only way to add subscribers to a mailing list that complies with data privacy laws and email… keep reading →

Email Roundtable Discussion: Email Delivery Wins

Bill asked me to lead a discussion based on my article/case study: 0% to 100% in Gmail? Yes, It Happened, and Here’s How! We tend to treat deliverability as a dirty secret and more often than not only ever hear bad stories – so let’s flip it and share our successes. So I thought this is… keep reading →

4 Reasons Why You Don’t (Necessarily) Need Double Opt-In

We’ll be the first to admit that many email marketing “best practices” are basically BS, but is double opt-in one of them? We’re about to open Pandora’s inbox on this controversial topic, but first: a refresher. What Is Double Opt-In? Double opt-in (DOI), as defined succinctly by Litmus, is the subscription process where a new… keep reading →