customer experience

Your masterplan for marketing to the customer experience

Marketers are always looking for something that will help them break through the messaging clutter and make an indelible impression. Many go to great lengths and spend huge amounts of money only to find their efforts barely register on the public consciousness. Here’s a shocker: You won’t find the answer by chasing some shiny new… keep reading →

think strategy

Think strategy, not tactics, when choosing email marketing technology

This blog offers you many ideas to help you make the wisest technology choices for your company and digital marketing program. I’d like to start with one major consideration: The technology you choose must support, enable and advance your objectives and strategies. Too often, it’s the reverse. A marketer jumps on a shiny and new feature and then… keep reading →

emails

6 sophisticated examples of dynamic content emails

Interactive, creative and innovative emails to inspire your email marketing. Email marketing consistently ranks as one of the most effective marketing channels in terms of ROI. But to stand out in a crowded field you need to optimise for device, utilise the latest technology, and have compelling creative. Without any of this crucial trio your… keep reading →

open 24 hours

Changing Your Mindset: Automated Emails are Customer Service Emails!

Automation is often portrayed as dehumanizing and impersonal. But in email marketing, automation tools can help you create the exact opposite: timely, relevant and highly personalized messages that speak to your individual customers’ needs and objectives. You just can’t do that with one-size-fits-all emails. Automation makes personalization scalable. Unless you’re prepared to create an email… keep reading →

Tackle inactives by designing for their buyer personalities

We talk a lot about how to wake up inactive subscribers and customers, but none of the usual strategies and tactics tackle one of the root causes: Your email’s personality doesn’t appeal to most of your subscribers.Here’s what I mean: Your emails might appeal mainly to people who have only one or possibly two of… keep reading →