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Changing Your Mindset: Automated Emails are Customer Service Emails!

Automation is often portrayed as dehumanizing and impersonal. But in email marketing, automation tools can help you create the exact opposite: timely, relevant and highly personalized messages that speak to your individual customers’ needs and objectives. You just can’t do that with one-size-fits-all emails. Automation makes personalization scalable. Unless you’re prepared to create an email… keep reading →

Tackle inactives by designing for their buyer personalities

We talk a lot about how to wake up inactive subscribers and customers, but none of the usual strategies and tactics tackle one of the root causes: Your email’s personality doesn’t appeal to most of your subscribers.Here’s what I mean: Your emails might appeal mainly to people who have only one or possibly two of… keep reading →

Best practices for Optimising Email marketing for Ecommerce

Litmus, Liveclicker and Unbounce speak on conversion optimisation for ecommerce Conversion Rate Optimisation (CRO) can be a very complex creature – particularly when it comes to optimising ecommerce sites and campaigns using Email marketing to engage our audience. The opinions in this article focus on email marketing. A common theme is that during the process of optimisation… keep reading →

Use Email Testing Insights Across Other Digital Marketing Channels

We already know that email can form the hub of your digital marketing program, with the email address housing all of your information about each customer in your database. Now, I want you to think how email testing can also drive your multichannel testing program to gain insights across your entire customer database. Think about… keep reading →

The Fundamentals of Email Marketing

No tool in your marketing toolbox is as valuable and necessary to you as your email marketing programme: Email generates a generous return on investment, higher than any other digital marketing channel, including search and social media. Email extends the reach and power of every other marketing channel you use, whether it’s digital, mobile, print,… keep reading →