5 tips for an effective holiday browse-abandonment program

An email automation targeting browsers who don’t buy can be an effective tool to bring busy shoppers back for a second look. It seems as if we have been thinking about Holiday 2022 since we put the decorations away last year. But now it’s time to get serious. By now, you likely have either locked… keep reading →

lifecycle marketing - catterpiller to butterfly

Is lifecycle marketing outdated?

Everyone talks about lifecycle marketing – but is it still a useful strategy for email marketers? This is a controversial topic, especially because we know how well email aligns with points in the customer lifecycle. A blue-ribbon panel of email experts debated this concept fearlessly during Holistic Email Marketing’s recent discussion,  Email & More …… keep reading →

Lifecycle Marketing and Automation

Understanding and implementing an effective lifecycle marketing strategy is crucial for success. Our recent Email & More panel brought together top minds in the industry to delve into the nuances of lifecycle marketing, automation, and customer engagement. Lifecycle Marketing: A Strategic Approach Lifecycle marketing centers on creating a tailored experience for customers at each stage… keep reading →

Piece of the pie - pie chart

Better reporting can improve email performance

When it comes to improving your email programs, it’s all about the numbers Whether you think of email as an art, a science or both (as I do), there’s no escaping the reality that email is a numbers game through and through. Knowing which numbers (or metrics) to track will help you assess and continually… keep reading →

party baloons in different colours

How Serendipity Enhances the Art of Personalisation

In a previous post (When “One to Everyone” Email Messages Make Sense), I urged you to send “catch-all” campaigns to scoop up customers and subscribers who do not fit your segmentation criteria or triggered touchpoints. I am by no means saying that you should scrap your highly personalised campaigns for the customers you know well.… keep reading →